You can check your order's status using the link in your email confirmation. 

In general, orders received by 12pm EST will ship the following business day. Orders received after 12pm will ship within two business days. When your order ships, we'll send you an email notification with tracking information.

To modify, cancel or ask questions about your order, email help@oeufnyc.com.

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10-14 business days to reflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

Note that we can't redirect orders once they're already on their way to you. Please check that your order and shipping address are correct when placing your order.

We always aim to make sure our customers love our products. Please email us directly if you have any issues with your purchase.

At this time we are required to collect sales tax on orders shipping to New York, New Jersey, and California.

The sales tax amount will be calculated at checkout at the local ship-to rate.

Our knit pillows are made by a cooperative of women in Peru. The knitters who make these pieces work in self-managed groups, making decisions as a democracy.  Their partnership with Oeuf has made a significant impact on their lives.  When you buy these knits, you help transform the lives of women and children in Peru.

Alpacas are small, gentle animals raised for their soft, luxurious natural fiber.

Alpaca is lanolin free, making it hypoallergenic. It is also a renewable resource which is sure to please the eco-conscious consumer.

The term "baby alpaca" doesn't mean the material is from babies, rather, it is a term used to define the softest grade of alpaca wool.

We offer personalized crowns twice each year. Make sure to subscribe to our newsletter for updates.

Our furniture is manufactured in an FSC certified factory in the European country of Latvia.

It's voluntary certification program by an international third-party laboratory to scientifically measure and verify a manufacture's claim that their products are low VOC emitting.

If you've heard the expression "trust but verify" - this is the verify part.

Learn more here.

Yes. Our furniture meets and  exceeds all US, European, Canadian, and Australian safety standards.

Cribs and toddler beds are tested annually to ensure they continue to meet or exceed ASTM, CPSC, and Canadian starndards.

We understand that when babies are teething, they will often chew on anything they can. Rest assured our finishes are non-toxic and will not harm your child. Our cribs meet CPSC (Consumer Product Safety Commission) and ASTM (American Society for Testing and Materials) standards, and are lead, phthalate, and formaldehyde safe.

If you would like to avoid your child chewing on their crib, several companies manufacture crib rail protectors that you can purchase.

Yes!

It is very important that you anchor Dressers and Mini Libraries to the wall as recommended by the Consumer Product Safety Commission.

All casegood furniture that is ≥30 inches tall (regardless of the manufacturer) should be ancored.

Our furniture is tested annually to ensure it meets the highest industry standards regarding indoor-air quality. We are proud to display the Greenguard Gold certificate.

We've been participating in the program since 2015.

GREENGUARD Gold Certification

The GREENGUARD Gold Certification standard includes health-based criteria for additional chemicals and also requires lower total VOC emissions levels to help ensure that products are acceptable for use in environments like schools and healthcare facilities. In addition to limiting emissions of more than 360 VOCs and total chemical emissions, GREENGUARD Gold Certified products must also comply with requirements of the state of California’s Department of Public Health (CDPH) “Standard Method for the Testing and Evaluation of Volatile Organic Chemical Emissions from Indoor Sources Using Environmental Chambers, Version 1.2 (2017)” (also known as California Section 01350). Office Furniture products that are GREENGUARD Gold Certified are also compliant with the BIFMA X7.1 standard and BIFMA e3 credits 7.6.1, 7.6.2, and 7.6.3.

A summary of the allowable emission limits for GREENGUARD Certification and GREENGUARD Gold Certification is available.

Both the complete UL GREENGUARD Standard and Test Method for Building Materials, Finishes and Furnishings are available for free on UL’s Standards site, COMM2000. The links below will take you to an external website where the documents can be downloaded.

UL 2818 GREENGUARD Standard for Building Materials, Finishes And FurnishingsUL 2821 GREENGUARD Test Method for Building Materials, Finishes and Furnishings

Not all of our pieces use wood glue; however, when we do use glue it is non-toxic and water-based (think Elmer’s).  In the process of producing plywood and MDF, only certified CARB 2 adhesives are used.

At the moment, we offer natural birch, walnut stain, and white finishes.

The finishes we use on our furniture are free of VOC health hazards, non-toxic and water-based. We meet all European, US, Canadian and Australian standards for safety and emissions, and our finishes are also approved in Europe for use on children’s toys.

All of the finishes match between collections. For example, a white Classic Dresser will match a white Sparrow Crib.

Please note, though, that since the birch and walnut finishes show the natural grain of the wood and due to the inherent variation in the color of wood, there may be unevenness, and the finishes may not be identical from piece to piece.

Mattresses are not included, but we sell a standard size organic mattress that fits in all of our cribs.

All of our cribs accommodate the Standard U.S. Size Crib mattress - with a maximum dimension of 28" x 52" x 6" thick

No, the Changing Tray is designed to fit on top of a dresser.

The Sparrow and River Twin Beds were designed to be lower to the ground - about 13” from floor to mattress top - so a guard rails may not be necessary.  It really depends whether your child tends to fall out of bed during the night.

The changing pad has a non-removable wet-proof cover. It is not completely waterproof. Many customers choose to put a waterproof cover over the pad (we do not sell this type of product, but many baby stores do).

No. The Sparrow Trundle only fits under the Sparrow Twin Bed.  The same is true of the River and Perch.

Yes, we offer both in 6" thick and 8" thick. Please click here to go to our mattress page.

No, the trundle beds require a trundle mattress. While we sell a trundle mattress, any standard size trundle mattress will fit as long as it is 38" x 69" x 4 1/2" thick.

The Perch Bunk Bed fits a standard twin size mattress in both bunks. The mattress for the top bunk must not be more than 8 inches thick. If you plan to use the Security Rail, the mattress for the lower bunk must be between 5 and 8 inches thick.

Yes. The changing pad is included with the Oeuf Changing Tray.

The XL Station does not come with a changing pad.

If you can't find answers here, contact us at help@oeufnyc.com. We will be happy to assist you M-F 9:30am-6:00pm.

For other ways to contact us go to Contact Us page.