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SHIPPING GUIDE


SHIPPING RATES

Please note that we are only able to ship within the contiguous US, and that we cannot ship to PO or APO/FPO boxes.

For furniture, including mattresses and changing pads, shipping will be charged at 7% of the total price of the furniture ordered.

For non-furniture orders, including Clothing, Goodies and Stuff We Love, a $10 shipping charge will apply to orders totalling under $250 and free shipping will apply to orders $250 and above.

The shipping charge for replacement parts is noted on each part's product page.

Please note that rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipping within the continental United States only.


DELIVERY TIME

Most often our furniture is in stock and available for immediate delivery. We generally ship orders from our warehouse within 3 to 4 business days, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information.

Delivery times range of 1-10 business days from receipt of tracking information, depending on your location. Items are shipped from Yardville, NJ or Brooklyn, NY.


SHIPPING METHOD

Non-furniture orders will ship by UPS Ground

Smaller furniture items ship by FedEx Ground, but orders containing large items (including dressers, twin beds and bunk beds) ship by freight service. Large orders with multiple furniture pieces that Oeuf deems necessary, will also ship via freight service. It is important to track your shipment to know when to expect delivery. Delivery drivers will only bring the order inside the door of the residence, so you should arrange to have help in order to move the pieces to their final placement.

Shipment notification will be sent via email with the tracking number and shipping information. For furniture orders, please track your shipment frequently in order to arrange to be home when it arrives.


DAMAGE IN TRANSIT

FOR UPS OR FEDEX GROUND SHIPMENTS:

Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.

If you do notice any damage please contact help@oeufnyc.com or call 718-965-1216 right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.

FOR LTL FREIGHT SHIPMENTS:

Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.

However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (718) 965-1216 or email help@oeufnyc.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.


SPECIAL DELIVERY OPTIONS

White glove delivery and assembly service is only available in New York City, and carries an extra charge. Please note that, unfortunately, white glove service does not include anchoring furniture to walls. Please contact help@oeufnyc.com or call 718-965-1216 to arrange white glove delivery.

If you have questions about faster delivery options, or delivery to a location outside our shipping service area, or other delivery specifications, please contact us directly by e-mail at help@oeufnyc.com or by phone at 718-965-1216.


SHIPPING TO CANADA & OTHER LOCATIONS OUTSIDE THE UNITED STATES

At this time, we do not ship outside the contiguous United States. Please click here for a list of stores in Canada that carry our products.