All furniture sales are final, including mattress and changing pad sales. We will gladly replace defective or missing parts at no additional charge, if notified of the problem within 14 days of receipt of the item.
Oeufnyc.com will exchange or refund all full price non-furniture orders within 14 days of purchase. If any of our non-furniture merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or exchanged only if returned within 14 days of the date of receipt and in accordance with the following requirements:
How to make a return:
- Contact us by email at firstname.lastname@example.org or by phone at 800-691-8810 to make sure your items are eligible for return or exchange. (Unapproved items will not be accepted.)
- Once the return is approved, ship it back to us at the appropriate address below:
Return address for furniture:
c/o The Fulfillment House
211 Yardville-Hamilton Square Road
Yardville NJ 08620
(718) 965-1216 ext 26
Return address for non-furniture items:
119 8th Street, Suite 301
Brooklyn NY 11215
(718) 965-1216 ext 26
- To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.
- Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products, so you may expect that there will be minor distinctions that will make your purchase unique.
Lastly, please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.