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Health & Safety

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ABOUT OEUF



PHILOSOPHY

What is Oeuf?
Oeuf (pronounced UH-F), is a New York-based design company founded in 2002 by French/American couple, Sophie Demenge and Michael Ryan. Known for our modern take on nursery furniture, we have been a pioneer of fair trade and eco friendly products long before it was fashionable to do so. From our furniture line produced in Europe to our knits produced by a group of women knitters in Bolivia, we’ve made it our mission to ensure environmentally sound products starting with the choice of materials to the manufacturing processes to the selection of recycled packaging.

Why “be good”?
When we were kids, whenever our parents dropped us off somewhere like school, our grandparents’ house for the weekend or even summer camp, they always gave us a hug and a kiss and told us to “be good” as they waved goodbye.

As kids, we’re very literal and knew this meant…don’t cut your sister’s hair; don’t glue yourself to the wall; don’t go running off into the woods with nothing but your underwear and a toothbrush. At the time, it was mostly about good behavior.

Now as parents, we realize there is a whole other level of meaning when we kiss them goodbye and tell them to be good. We know we’re really telling them to be good people. Do the right thing. Make us proud. Be the kind of people we hope to be. At Oeuf, we have the chance to elevate this notion once again and be a good company. When we say Be Good, we mean:

Be good designers.
Simple, clean, intuitive products that are easy and safe to use; made with quality craftsmanship that will last from generation to generation; designed with a European sensibility that is fun and stylish, reflecting the needs and lifestyle of today’s modern families.

Be good people.
Respect the people who work with us and treat them fairly whether employees, artisans, retailers, or consumers. Provide a safe and supportive working environment that allows working families to live and thrive in the United States, Europe and abroad. Honor cultural traditions, diversity and local values. Pay people living wages that enable them to live healthy, fulfilling lives and send their own children to school.

Be good to the planet.
Use natural, renewable, recyclable materials that emphasize conservation and lead to environmentally sound products. Employ eco-conscious manufacturing processes that promote low emissions and sustainability.

Be Good is not just something we say-- its something we mean. As parents, we want our children to inherit a world that is better than we found it. As Oeuf, we have the ability to make that happen.

How do you pronounce “Oeuf”?
Oeuf is pronounced UH-F.

Where did the name “Oeuf” come from?
Oeuf means “egg” in French. We chose Oeuf because like an egg, our design is simple and clean and our components are natural and lasting.

 

CONNECT WITH OEUF

Why should I join your mailing list?
To receive information about new products, promotions, sales, and events, please join our mailing list. This is the best way to ensure that you are in the know when something is happening at Oeuf.

How do I join your mailing list?
To join our mailing list, please click here.

How do I become a fan on Facebook?
If you would like to be our fan on Facebook, please click here.

How do I follow you on Twitter?
If you would like to follow us on Twitter, please click here.

How do I follow you on Pinterest?
If you would like to follow us on Pinterest, please click here.

 

How can I receive a catalog?
All of our catalogs are available for download on our website. Please click here to view them. If you would like a hard copy of our furniture catalog, please submit your request to help@oeufnyc.com.

 

What is your privacy policy?
To view our Privacy Policy, please click here.



ABOUT MY ORDER


Do you accept returns and/or exchanges?
To view our return policy, please click here.

Do you take phone orders?
We do not take phone orders. But if you are having trouble with our website, we are more than happy to help you. Please contact us at help@oeufnyc.com or call (800) 691-8810.

Do you offer gift wrapping?
We offer gift wrapping for clothing and goodies orders at no additional charge. We do not offer gift wrapping for furniture. If you would like your order gift wrapped, please write your message in the “gift message” field and your gift will be wrapped, your message will be hand-written on an Oeuf card, and a gift receipt will be included. If you would like your purchase gift wrapped but do not wish to include a message, please write “gift wrap” in the message box.

How do I check the status of my order?
You will receive two email notifications—when your order is placed and when it has shipped. If for some reason you have not received these notifications, please check your spam box. If it’s still not there, please contact help@oeufnyc.com.

Why can't I add a particular item to my shopping bag?
If the item you want to purchase doesn't have an "Add to bag" button, the product is most likely out of stock. Check the "Details" section on the product page to see when it will be available. Unfortunately, we cannot take pre-orders on out-of-stock items.

 


ABOUT PAYMENT


What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

How do I use my Oeuf gift certificate?
To use your Oeuf gift certificate, please enter your code during step 2 of the checkout process, and hit the "Apply" button. The discount will be shown when you hit the "Next" button and move to step 3.

Will I be charged sales tax?
Sales tax will only be applied to orders that are shipping in New York State.

 


ABOUT SHIPPING


How long does it take for my order to ship?
Please allow up to 4 business days for processing and up to 10 business days for shipping.

How will my order ship?
All clothing and goodies orders ship via UPS Ground. Furniture orders will ship either FedEx Ground or by one of our freight carriers.

How will I know when my order has shipped?
You will receive an email confirmation with the tracking the day your order ships.

How do I track my order?
To track your clothing order, click here.

Furniture orders ship either Fed Ex Ground or by one of our freight carriers, as indicated on the email confirmation you receive. You may track your order at one of the following links:

www.fedex.com
www.chrobinson.com
www.ltl.freight.ups.com
www.rlcarriers.com
www.3pd.com

Do you offer white glove service?
For an additional fee, we offer white glove service in New York City only. To order, contact help@oeufnyc.com or call 718-965-1216. Please allow an extra week for delivery.

Do you offer Saturday delivery?
We do not offer Saturday delivery.

Do you offer expedited shipping?
We do not offer expedited shipping.

Do you ship internationally?
While we only ship within the continental United States, we have several international retailers that carry our products. Please click here to view our store locations page to find a retailer near you.

 


ABOUT KNITS


How are the knits sized?
The knits are designed to fit up to size meaning a size 12 months will fit a child up to the age of 12 months. If you’re debating between two sizes, we always recommend going up a size so your child will be able to wear it longer.

How do I care for the knits?
To learn how to care for your knits, click here.

Who makes the alpaca knits?
Our knits are made by a cooperative of women in Bolivia. The knitters who make these pieces work in self-managing groups, making decisions as a democracy. Their partnership with Oeuf has made a significant impact on their lives. Their children, no longer having to work to help support the family, go to school. They enjoy health and dental care and better nutrition. And they no longer face the uncertainty of unemployment. When you buy these knits, you help transform the lives of women and children in Bolivia.

Why are all of your knits made with alpaca?
Alpacas are small, gentle animals raised for their soft, luxurious natural fiber. Alpaca is lanolin free, making it hypoallergenic. It is also a renewable resource which is sure to please the eco-conscious consumer.

Where can I see the knits in person?
If you would like to see our knits in person, please click here to visit our store locations page to find a clothing retailer near you.

 


ABOUT FURNITURE


HEALTH & SAFETY

Do Oeuf products meet US safety standards?
Our furniture meets and/or exceeds all US, European, Canadian, and Australian safety standards.

Is it safe to leave the Changing Station on the crib while my child is in the crib?
Yes. The Oeuf Changing Station securely attaches to the crib to prevent it from falling and injuring your child.

Do I have to anchor my dresser to the wall?
Yes, it is very important that you anchor your dresser to the wall as recommended by the Consumer Product Safety Commission. If you have a hutch, the hutch should be anchored as well.

Does your furniture use any glue?
Not all of our pieces use wood glue; however, when we do use glue it is non-toxic and water-based (think Elmer’s).

What are the VOC emission levels on your furniture?
Recent attention has focused on the amount of volatile organic compounds (VOCs) emitted into the air in our homes. Typically, the VOC of most concern is formaldehyde. Our products meet the toughest European (E1) and Californian emissions standards (CARB 1 and 2) for formaldehyde emissions. The CARB 2 standards will be adopted federally in 2013, but we are meeting them now.

Is there formaldehyde in your wood?
Because wood naturally contains formaldehyde, no wood product is formaldehyde free. Our products meet the toughest European (E1) and Californian standards (CARB 1 and 2) for formaldehyde emissions.

 

FINISHES

What finishes are available?
We offer birch, walnut stain, white, grey, and espresso finishes.

What kind of stains and paints do you use?
The finishes we use on our furniture are free of VOC health hazards, non-toxic and water-based. We meet all European, US, Canadian and Australian standards for safety and emissions, and our finishes are also approved in Europe for use on children’s toys.

Will the colors from one collection match the colors from another collection?
All of the finishes match between collections. For example, a white Classic Dresser will match a white Sparrow Crib. Please note, though, that since the birch and walnut finishes show the natural grain of the wood, there may be uneveness in the color, and the finishes may not be identical from piece to piece.

Are espresso and walnut the same color?
No, the espresso and walnut finishes are not the same color and do not match. The espresso finish is darker than the walnut.

I would like to order wood samples, where can I find them?
Click here to order wood samples. They are free; however, we do charge $5 to cover shipping costs.

 

CRIB QUESTIONS

Do Oeuf products meet US safety standards?
Our furniture meets and/or exceeds all US, European, Canadian, and Australian safety standards.

Do your cribs come with the mattress?
The mattress is not included. But we sell a standard size organic mattress that fits in all of our cribs.

How do I know what size mattress I need for my crib?
All of our cribs accommodate a standard size mattress (28" x 52" x 5 1/2").

 

CLASSIC HUTCH QUESTIONS

Can I use the Classic Hutch and still use the dresser as a changing table?
Yes, all you have to do is remove the bottom shelf and insert the changing pad.

Is the Classic Hutch compatible with all models of the Classic Dresser?
The Classic Hutch is only compatible with the 4-Drawer Classic Dresser. The 3-Drawer Classic Dresser does not accommodate the Hutch.

 

CHANGING STATION & PAD QUESTIONS

Does the Changing Station fit on top of the dressers?
The Changing Station is designed to fit on top of the crib. Our dressers are designed to accommodate only the changing pad.

Is it safe to leave the Changing Station on the crib while my child is in the crib?
Yes. The Oeuf Changing Station securely attaches to the crib to prevent it from falling and injuring your child.

Does the Changing Station come with a changing pad?
Yes. The changing pad is included with the Oeuf Changing Station.

Do your dressers come with a changing pad?
The changing pad is sold separately from the dresser.

Does the Changing Station come with a changing pad?
Yes. The changing pad is included with the Oeuf Changing Station.

Does the changing pad come with a cover?
The changing pad has a non-removable waterproof cover.

 

TWIN BED QUESTIONS

Is the trundle compatible with all models of the twin bed?
The trundle is only compatible with Sparrow twin beds (Item #3SPTW01 and #3SPTW02) purchased after August 1, 2010.

Do I need guard rails for my Twin Bed?
The Sparrow Twin Bed was designed to be lower to the ground (13” from floor to mattress top) so that guard rails are not necessary.

Do you sell a mattress for the Twin Bed?
No, we do not sell a twin mattress. But it does accommodate a standard size twin mattress.

 

TRUNDLE QUESTIONS

Is the trundle compatible with all models of the twin bed?
The trundle is only compatible with Sparrow twin beds (Item #3SPTW01 and #3SPTW02) purchased after August 1, 2010.

Can I use a standard size twin mattress with the trundle?
No, the trundle bed requires a trundle mattress. While we sell a trundle mattress, any standard size trundle mattress will fit as long as it is 38"W X 72 "L X 5"H.

Will the Sparrow Trundle Bed fit under the Perch?
No, the Sparrow Trundle will not fit under the Perch.

 

PERCH QUESTIONS

What size mattresses should I get for the Perch Bunk Bed?
The Perch Bunk Bed fits a standard twin size mattress in both bunks. The mattress for the top bunk must not be more than 8 inches thick. If you plan to use the Security Rail, the mattress for the lower bunk must be between 5 and 8 inches thick.

How far does the ladder for the Perch Bunk Bed stick out?
It measures 23 inches from the side of the bunk bed to the furthest edge of the ladder.

Will the Sparrow Trundle Bed fit under the Perch?
No, the Sparrow Trundle will not fit under the Perch.

 

Where can I go to see your products in person?
If you would like to see our products in person, please visit our store locator to find a retailer near you. All of our furniture retailers have our furniture on display; however, please call ahead to be sure they have the item you’re interested in seeing.