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	FAQ ABOUT OEUF What is Oeuf? How do you pronounce “Oeuf”? Where did the name “Oeuf” come from? How can I get a catalog? Where are your products made? Do you offer gift-wrapping? Why should I join your mailing list? What is your privacy policy? What about shipping, tracking, and return policy? Whom should I call for ordering or for more details? ABOUT KNITS How do I care for the knits? Who makes the alpaca knits? ABOUT LOUNGERS Until what age can my child use the Oeuf Lounger? Does your Lounger meet US safety standards? Is the Lounger cover machine washable? How can I get a copy of the assembly instructions? I need a replacement part, whom should I contact? ABOUT FURNITURE What finishes are available? Are your cribs available with drop sides? Is it difficult to reach my baby or change the sheets without a drop side? Do Oeuf products meet US safety standards? Is the crib easy to assemble? What is the best way to care for my furniture? How does the crib convert to a toddler bed? Does the crib or toddler bed come with a mattress? What size mattress do I need for my Oeuf Crib and Toddler Bed? How is the Dresser shipped and does it require assembly? Is the Changing Station safe to use while my child is in the crib? Is the changing pad included with the changing station? How can I get a copy of the assembly instructions? I need a replacement part, whom should I contact? ABOUT OEUF What is Oeuf? We are a design company. Our mission is to bring simple, clean, and safe design into the nursery. We believe in innovative design, service excellence, application of technology, and social responsibility. How do you pronounce “Oeuf”? Like the “UH-F” in stuff. Where did the name “Oeuf” come from? Like the contours of its namesake, oeuf (which means “egg” in French) reflects the simple, clean design applied to necessities for the well-equipped nursery. How can I get a catalog? At this time we do not have a printed catalog. If you want to buy an item, our website is your best companion. Within the site, you can order online or find a retail partner located in your area. For information about specific pieces you may download fact sheets from the product pages of our site. Where are your products made? Our products are made in several different countries. We use only socially responsible manufacturers who share our values and who consistently provide the highest quality products. Do you offer gift-wrapping? We do not offer gift-wrapping at this time. Why should I join your mailing list? By joining our mailing list, you will receive information about sales and new products. Join now. What is your privacy policy? See our Privacy Policy by clicking here. What about shipping, tracking, and return policy? See our Shipping & Returns Policy by clicking here. Whom should I call for ordering or for more details? Please call (800) 691-8810 (Monday thru Friday, 9 am – 5 pm (EST) or email order@oeufnyc.com with any questions. ABOUT KNITS How do I care for the knits? Alpaca can last a lifetime. We recommend hand washing over dry cleaning to maintain the fiber's softness and characteristics. Hand wash in cold water, use mild detergent (do not bleach) and soak, rub or wring, rinse thoroughly in cold water, ease into shape. Dry flat, away from heat or sunlight. Do not tumble dry. Use cool iron. Store in a dry, protected place Who makes the organic alpaca knits? Oeuf's finest knits are made by hand from 100% alpaca and 100% pima cotton. The supple yarns are crafted by hand into individual knits in Bolivia by a co-operative of women. At Oeuf, we collaborate with community based organizations in developing countries to insure that our artisans earn a living wage and that their cultural traditions are respected, encouraged, and honored. We have made a personal commitment to improve the lives and communities of these artisans as we bring their unique talents to you. To see photos, click here. Shades of alpaca color Oeuf's children's knitwear. From the earth to the store rack, each piece is natural by material and fair trade by production. Fair trade gives power to the men and women employedm creating self-esteem and strengthening communitites. For nearly four years, Oeuf has worked with a group of knitters in Bolivia. The poorest country in South America, most of Bolivia's population survives through subsistence farming. For generations the women have been knitting to clothe their families and celebrate the beauty of a land rich in natural resources. The twenty-five women who knit these children's sweaters, hats, mittens, and scarves work in self-managing groups, making decisions as a democracy. Each piece is hand knitted by one artisan, seeing the item through from yarn skein to finish. The women have used their own knowledge, knowledge passed down from their mothers and grandmothers, to construct the designs, fostering self-esteem with pride of piece. Working with Oeuf has served to benefit not only these women but also their entire families. They have been able to provide school supplies for their children who no longer have to work to help support their families. They enjoy health and dental care and better nutrition. They no longer have to worry about the uncertainty of unemployment. Over these years they have learned to budget for the calendar year and come to understand market trends, on the streets of both American cities and their own villages, where local children test the designs. Oeuf knits are dyed with natural "metal-free" colors, produced in a manner that is environmentally friendly, and ecologically grown and cultivated. ABOUT LOUNGERS Until what age can my child use the Oeuf Lounger? Until your child can sit up unassisted or 18 lbs (8 kilos) which ever comes first. Does your Lounger meet US safety standards? Our lounger meets or exceeds all US mandatory and voluntary safety standards and are tested by Intertek (an independent testing lab) to ensure compliance. We are also members of JPMA (Juvenile Products Manufacturers Association). Is the Lounger cover machine washable? Yes. Use cold water in a gentle cycle with no bleach. Tumble dry with low heat. How can I get a copy of the assembly instructions? They can be downloaded from our Assembly Instruction download page. I need a replacement part, whom should I contact? Whether you bought your item from Oeuf or any of our retail partners, please email help@oeufnyc.com or call (800) 691-8810 (M-F 9am-5pm EST) for assistance. ABOUT FURNITURE What finishes are available? The Oeuf Crib and Toddler Bed are offered in two finish combinations. Warm-white lacquer sides with a natural solid birch base or a walnut stained birch base. The 3 Drawer Dresser has matching warm-white lacquer finish. The Changing Station is available in the same natural or walnut stained solid birch as the crib/toddler bed base. Are your cribs available with drop sides? No. Cribs with fixed-sides are inherently sturdier, more stable, and safer than cribs with drop-side. We believe the benefit of safety outweighs the false perception of convenience. Is it difficult to reach my baby or change the sheets without a drop side? No. We designed our crib with a lower profile than typical cribs. An overall height of 36" (compared to the typical 42”-44” high) and three adjustable mattress heights make for easy access without the hazards of hardware failure. Do Oeuf products meet US safety standards? Yes. Our pieces meet or exceed all voluntary and mandatory safety standards and are tested by Intertek (an independent testing lab) to ensure compliance. We are also members of JPMA (Juvenile Products Manufacturers Association). Is the crib easy to assemble? Yes. One person can easily do it in less than an 40 minutes but it’s more fun with two. What is the best way to care for my furniture? Clean with a soft, moist cotton rag using a mild detergent (if necessary). Finish by drying with a clean cloth. For natural wood components a non-toxic wood polish may be applied. NEVER use solvents or anything abrasive. How does the crib convert to a toddler bed? By using the toddler bed conversion kit. Remove the crib sides from the base and replace them with the sides of the conversion kit. Does the crib or toddler bed come with a mattress? No. The mattress can purchased form your local store or on the web. What size mattress do I need for my Oeuf Crib and Toddler Bed? A standard full-size crib mattress (W 28” L 52” H 6”). How is the Dresser shipped and does it require assembly? Dressers are shipped assembled but the legs must be attached. This is done by screwing the legs onto a threaded rod on the bottom of the dresser. If you can close a jar of jam, you can apply the legs. Is the Changing Station safe to use while my child is in the crib? Yes. The Oeuf Changing Station securely attaches to the crib to prevent it from falling and injuring your child. Is the changing pad included with the changing station? Yes. How can I get a copy of the assembly instructions? They can be downloaded from our Assembly Instruction download page. I need a replacement part, whom should I contact? Whether you bought your item from Oeuf or any of our retail partners, please email help@oeufnyc.com or call (800) 691-8810 (M-F 9am-5pm EST) for assistance.